Support

Travelling in Time runs on iPhone and iPad with iOS 18.6 or later. On-device AI features (quiz questions, fresh wording, daily history facts) need an Apple Intelligence-capable iPhone or iPad — everything else works on any supported device.

Pick a car in Settings → Car Garage, then tap the green Start Your Adventure button to drop into the map. Walk or drive near a landmark and Fiona, your friendly guide, will tell you about it. Coins, gems and stars land in your treasure chest as you visit places. You can explore in Free Roam, follow turn-by-turn directions to a landmark in SatNav, or take a Tour — a guided cinematic flight through London, the United Kingdom or the wider world.

Yes. In the Grown-up Area, tap Show the introduction again. It replays the welcome cards, Fiona's tour of the buttons and the first-coin demo — handy for a second child or a shared iPad.

Dynamic Type and VoiceOver are supported where iOS permits. Voice narration can be muted entirely without losing access to map features, and the map uses high-contrast text colours on parchment for readability.

Fiona is the friendly voice guide for Travelling In Time. The main landmark stories come from the app's child-friendly curated history database; optional on-device AI can help with quiz questions, fresh wording and daily history facts. Fiona speaks with a neural voice, and AI-assisted content is checked by safety filters before it appears. The speaker button on the map cycles the sound: Music (theme music, no voice), Both (music and Fiona), Speech (Fiona only) and Muted. In SatNav and CarPlay, the voice button cycles the voice modes: History (Fiona tells you about the places you pass), Both (Fiona plus turn-by-turn route guidance, with route instructions queuing behind Fiona), Route (turn-by-turn directions only) and Mute (silent). While you drive, the voice button decides what Fiona says, whatever the map speaker is set to. A parent can choose a narrator voice at Settings → Sound & Haptics → Narrator Voice.

If Fiona is quiet on the map, check the speaker button is set to Both or Speech. When driving, check the voice button isn't set to Mute. Check that your device isn't on silent and the Media volume is turned up. If you're using a Bluetooth speaker or headphones, make sure they're selected as the audio output, then reopen the app.

Gold coins mark common landmarks (10 points each). Star-shaped pulsing coins mark National Treasures such as the Tower of London, Stonehenge and Buckingham Palace (100 points each). Gems (ruby, emerald, diamond) are bonus rare collectibles that appear along your route. Tap a purple question mark to read more about a landmark and choose whether to head there.

Tap the key button on the map to pick a trail. Each trail hides six or seven clues at real places, marked with numbered wax seals. Read the riddle, find the seal on the map, zoom in until you can see the building, tap it and collect the clue. Find every clue, solve the finale quiz and the prize goes into your treasure chest. A wrong finale answer just asks you to try again.

Yes. The free tier includes a limited CarPlay Discovery Drive, and Full Access unlocks unrestricted CarPlay narration. During active SatNav or CarPlay navigation the app keeps using your location in the background so directions and narration carry on; that location is processed on the device only and is never sent to us.

The map works anywhere Apple Maps does. Over half a million story markers cover England, Scotland, Wales and Northern Ireland, plus 1,200+ UNESCO World Heritage Sites worldwide — so abroad you can still fly over the world's great wonders, take "Did You Know?" quizzes and Free Roam on the 3D map. Drive-by stories are richest in the UK.

The stories, quizzes and historical places are bundled with the app, so most of it works offline. It uses data (Wi-Fi or mobile) for Apple Maps tiles and routing, for the Wikipedia summaries and images that enrich a place, and for the full articles in Encyclopedia Mode. Without a connection, Encyclopedia Mode shows the child-safe summary instead. Mobile data charges from your network provider may apply.

Yes — the app is free for everyone, and Full Access works with Apple Family Sharing: one purchase covers every child in your Apple Family. Purchases, Encyclopedia Mode (full Wikipedia articles, for grown-ups) and Gruesome Tales all live in the Grown-up Area, behind Face ID, Touch ID or the device passcode.

You keep Full Access for as long as the app is available, at no charge — every story, every tour, every time machine, now and in future updates. The app recognises your original App Store purchase automatically; if it ever doesn't, tap Restore Purchases in the Grown-up Area.

Yes. Schools get Full Access free. Deploy Travelling In Time to managed iPads through Apple School Manager and your MDM, and every pupil device unlocks everything with no purchase screen shown to children. Ask us at support [at] travellingintime [dot] com for the configuration key.

Your app purchase is handled by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. Full Access subscriptions are managed in your device's App Store subscription settings; the free tier keeps working without one.

On first launch a parent is asked for on-screen consent before any AI feature is switched on. The AI runs entirely on the device using Apple's on-device model, and nothing is sent to us. A parent can see the most recent AI interactions at Settings → Privacy → "What does the AI do?", wipe that history with a single confirmed tap on the same screen, and revisit consent in Settings → Privacy.

Gruesome Tales are darker stories from history for children aged 9 and over. They are curated and never graphic. A grown-up switches them on or off in the Grown-up Area.

Encyclopedia Mode shows the full Wikipedia article for a place instead of the child-safe summary. It is for grown-ups, off by default, lives in the Grown-up Area, and asks for Face ID, Touch ID or the device passcode again when switched on. It needs an internet connection (Wi-Fi or mobile data), because the articles come live from Wikipedia; without one, the child-safe summary is shown instead.

Everything is stored on the device, not on our servers. To wipe the AI interaction history, open Settings → Privacy → "What does the AI do?" and tap to wipe it. To remove everything else (settings, progress, AI history), delete the app from the device. If you signed in to Game Center, achievements and scores stay with Apple under your Apple ID. You can also email privacy [at] travellingintime [dot] com with any specific request.

Open Settings → Privacy & Security → Location Services, make sure Location Services is on, scroll to Travelling in Time, and set it to While Using the App. Make sure the device has a clear view of the sky, then restart the app.

Hold the phone flat and slowly draw a figure-8 in the air for ~5 seconds to recalibrate the magnetometer. If accuracy stays above ±30°, move away from large metal objects (car dashboards, speakers).

Apple Maps tiles can take a few seconds to load on first launch, or after a poor connection. Try moving the map, or relaunch the app.

Force-quit the app (swipe up from the bottom and flick it away), then reopen. If that doesn't work, try a device restart. Still stuck? Email us with your device model and iOS version.

Achievements and leaderboard positions sync via Game Center. Check you're signed in under Settings → Game Center. In-app progress (coins, quizzes) is stored locally on the device and won't transfer if you switch to a new phone.

A parent must grant on-screen consent on first launch. You can revisit consent in Settings → Privacy. The on-device AI features also need an Apple Intelligence-capable iPhone or iPad.

Encyclopedia Mode needs an internet connection (Wi-Fi or mobile data) to fetch the full Wikipedia article. Without one, the app shows the child-safe summary instead. Check the connection and open the place again.

Please do! Email support [at] travellingintime [dot] com with the location name and the correction.